The Property Manager's Solution for Leaking Showers
24–72 hour turnaround. 10-year warranty. Full documentation for your files. Get Townsville rental properties back on market fast — without the cost and disruption of a retile.
THE PROBLEM
Leaking Showers Cost Time and Money
For property managers and landlords, a leaking shower isn't just a maintenance issue — it's a chain reaction. A single call from a tenant about a wet bathroom can set off weeks of lost income, emergency trade visits, and difficult conversations.
Conventional trades often take days to attend, longer to complete the work, and even longer to provide the documentation you need. And when the "fix" is a new round of silicone or a fresh grout job, you're likely fielding the same call again inside six months.
There's also the matter of end-of-lease disputes. A property with a documented water damage history — even a minor one — creates complications. Getting ahead of the problem with a proper, documented seal changes the equation entirely.
- Lost rental income while the property is uninhabitable or unrentable
- Emergency call-out fees from reactive tradespeople
- Repeat maintenance costs when short-term fixes fail again
- Tenant dissatisfaction and potential lease disputes
- Insurance complications from undocumented or recurring water damage
THE SOLUTION
Built for Property Professionals
Surface Seal Townsville isn't just a trade call — it's a reliable system for property managers who need fast, documented, permanent results across their portfolio.
24–72hr Turnaround
Properties get back on the rental market fast. We attend, complete the job, and leave — all within one to two days. No extended trades or waiting on parts and schedules.
Written Documentation
Every job includes a signed 10-year warranty certificate — documented evidence for your landlord records, compliance files, and end-of-lease protection. No verbal assurances, no paper trails to chase.
No Disruption to Tenants
No demolition, no days of tradespeople through the property, no dust or mess. We're in and out in a single visit, and the shower is back in use within 24–72 hours of cure.
Portfolio Service Ready
We work across your entire property portfolio. One call, one trusted contractor. Priority booking for repeat clients, competitive rates for volume work, and a single point of contact for every job.
HOW IT WORKS
Four Steps, 48 Hours or Less
Designed around the reality of property management — fast assessment, minimal tenant disruption, and paperwork that's ready when you need it.
Contact Us
Call or email with the property address and a brief description of the issue. If you have photos from a tenant report or a recent inspection, send those through — they're usually enough for us to assess remotely.
We Assess via Photos
In most cases we can confirm suitability and provide a fixed quote without an initial site visit. We respond quickly — usually within 2 business hours — so you can communicate a timeline to the landlord and tenant promptly.
We Attend the Property
We schedule directly with you — or with your tenants, if preferred. We arrive at the agreed time, complete all surface preparation and epoxy application in a single visit, and leave the property tidy.
Done — With Documentation
Within 24–72 hours the shower is cured and back in service. We provide a signed 10-year warranty certificate and a written job report suitable for your landlord records and property management files.
We attend Mon–Fri, 8am–5pm AEST. Flexible scheduling available for tenanted properties. We can liaise directly with tenants with your authorisation.
PORTFOLIO SERVICE
Managing Multiple Properties?
Surface Seal Townsville works across property management portfolios of all sizes — from a handful of rental properties to agencies managing hundreds of homes across Townsville and surrounds.
For agencies and repeat clients, we offer priority booking so your maintenance jobs don't sit in a queue, competitive rates on volume work, and a consistent, professional service your landlords can rely on.
You get a single point of contact for every job. We maintain records across your properties, so when an inspection flags a shower as a concern, we can cross-reference the history and advise accurately — saving time and avoiding unnecessary call-outs.
- Priority scheduling for repeat clients and agencies
- Competitive rates negotiated for volume bookings
- Single point of contact across your portfolio
- Documentation maintained per property for your files
- Tenant coordination handled by us on your behalf
WHAT PROPERTY MANAGERS SAY
Trusted by Townsville Property Professionals
"We manage a portfolio of Townsville properties and leaking showers used to be a genuine headache — waiting on tilers, managing tenant complaints, chasing quotes. Surface Seal turned it into one call. In and out the same day, warranty certificate arrives the same afternoon."— Amanda C., Senior Property Manager, Townsville
"Tenant reported a leak on a Friday. Surface Seal had it assessed from photos by Friday afternoon and the job done by Monday morning. Property was re-listed that week. The documentation they provide is exactly what landlords and insurance records need."— David R., Property Manager, Kirwan
COMMON QUESTIONS
Frequently Asked Questions
The questions property managers ask us most often.
Can I book jobs across multiple properties at once?
Yes. We actively service property management agencies with multiple Townsville properties. You can submit multiple jobs in one request and we'll schedule them efficiently — often grouping by suburb to minimise travel. Agencies with ongoing relationships receive priority scheduling across their portfolio.
What documentation do I receive after each job?
Every completed job includes a signed 10-year warranty certificate, a job completion report with the property address, date of service, scope of work, and the name of the applicator. This documentation is suitable for landlord records, property management files, and as evidence of maintenance in the event of an insurance or tenancy dispute.
How quickly can you attend a property after being contacted?
We typically respond to Townsville maintenance enquiries within 2 business hours and can attend most properties within 2–5 business days depending on scheduling. For priority clients, we hold capacity to respond faster. If a tenant has reported significant water damage, let us know and we'll escalate.
Do you service all Townsville suburbs?
Yes. We service properties across the Townsville area and surrounding suburbs — north to south and east to west. If you're unsure whether your property falls within our service area, call or email us with the suburb and we'll confirm immediately.
Can tenants remain home during the work?
Yes. The process doesn't require the property to be vacant. There's no demolition, no significant noise, and no hazardous materials that would require the property to be unoccupied. The only requirement is that the shower isn't used for 24–72 hours after application to allow the epoxy to cure properly. We'll advise tenants of this directly if you prefer.
What happens if the repair fails during the warranty period?
The 10-year warranty is a written commitment. If the seal fails within the warranty period due to product or application failure, we return and rectify the work at no charge. Claims are handled directly with us — there's no third party, no claims process, no delay. We stand behind every job personally.
Let's Make Leaking Showers Your Easiest Townsville Maintenance Call.
One call, one visit, 24–72 hours — done. Written documentation for your files and a 10-year warranty your landlords will appreciate. Contact us to discuss your Townsville property or portfolio.